Privacy Policy

Growing Together PBS Pty Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, submit a referral, or engage with our services.

1. Who We Are

Growing Together PBS Pty Ltd provides Positive Behaviour Support services to participants, families, carers, schools, support teams and other professionals.

For privacy enquiries, please contact us:

Phone: 0413 891 963 Email: admin@growingtogetherpbs.com.au

2. Information We May Collect

We may collect personal information that you choose to provide to us, including:

• Name
• Phone number
• Email address
• Address or location
• Enquiry or referral details
• Participant information
• NDIS-related information
• Information about support needs, behaviour support needs, disability, health, development, family, education or care arrangements
• Information provided by family members, carers, support coordinators, schools, providers or other professionals

We may also collect basic website information such as your browser type, device information, pages visited and general website usage data.

3. How We Collect Information

We may collect information when you:

• Submit an enquiry form
• Contact us by phone or email
• Complete a referral form
• Use a third-party referral or booking platform linked from our website
• Communicate with our team
• Provide information during intake, assessment, planning or service delivery
• Visit or interact with our website

Where possible, we collect personal information directly from you. In some cases, information may be provided by a parent, guardian, nominee, carer, Support Coordinator, provider, school, allied health professional or other person involved in the participant’s support.

4. Why We Collect Personal Information

We collect personal information to:

• Respond to enquiries
• Process referrals
• Provide Positive Behaviour Support services
• Understand participant needs, goals and support requirements
• Communicate with participants, families, carers and support teams
• Arrange appointments and service delivery
• Prepare assessments, reports and behaviour support plans
• Meet NDIS, professional, legal and administrative requirements
• Improve our website, communication and services

5. Health and Sensitive Information

Some information we collect may be health information or sensitive information. This may include information about disability, diagnosis, behaviour support needs, health conditions, support arrangements or NDIS services.

We only collect this information where it is reasonably necessary for our services, where consent has been provided, or where permitted or required by law.

6. How We Use and Disclose Information

We use personal information for the purpose for which it was collected and for related purposes that are reasonably expected.

Where appropriate, we may share relevant information with:

• Participants and their authorised representatives
• Parents, guardians, nominees or carers
• Support Coordinators
• Support workers and service providers
• Schools, childcare centres or education providers
• Allied health professionals
• Medical or mental health professionals
• NDIS-related bodies or regulators where required
• Administrative, technology or professional service providers who help us operate our business

We do not sell personal information to third parties.

7. Referral and Third-Party Platforms

Our website may link to external platforms, including referral or practice management systems. If you submit information through an external platform, that platform may also collect and handle your information according to its own privacy policy.

We recommend reviewing the privacy policy of any external platform before submitting personal information.

8. Website Cookies and Analytics

Our website may use cookies or similar technologies to improve website performance, understand how visitors use the site and support basic website functionality.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

9. How We Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include secure systems, password protection, access controls, staff confidentiality practices and secure record management procedures.

10. Accessing or Correcting Your Information

You may request access to the personal information we hold about you. You may also ask us to correct information if you believe it is inaccurate, out of date, incomplete or misleading.

To request access or correction, please contact us using the details listed in this Privacy Policy.

11. Retention of Information

We keep personal information for as long as needed to provide services, meet legal and professional obligations, manage business records and comply with NDIS or regulatory requirements.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.

12. Children and Young People

Where services involve children or young people, information may be collected from parents, guardians, carers, schools, therapists or other support people.

We handle information about children and young people with care and only use it for appropriate service, support, safety, legal or administrative purposes.

13. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

Email: admin@growingtogetherpbs.com.au Phone: 0413 891 963

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.